Surprised!
Having never used a courier service but being aware of some horror stories, I wasn't looking forward to my first experience of sending numerous parcels all over the country. How much, when, how long will it take and how long will I have to stay in to arrange pick-up? All questions that were buzzing around my head. P2G popped up on a search engine and I'd already read some recommendations and gave them my business.
I used the live web-chat facility and was led through all facets of my pick-up and delivery, even down to advice on how to package some strange shaped objects. Having looked at other companies the prices were great and even the courier, when contacted, gave me an hour window for pick-up. Fantastic.
All in all, a very positive experience from a company I'll will definitely give my business to again, and have no qualms in recommending them to others.